Security Policy
Security Policies
Accounts and Security
ADDITIONAL TERMS APPLICABLE ONLY TO REGISTERED USERS
This site does not warrant that the functions contained in the service provided by the Site will be uninterrupted or error-free, that defects will be corrected or that this service or the server that makes it available will be free of viruses or other harmful components.
As part of the registration process, each user will select a password (“Password”) and Login Name (“Login Name”). You shall provide this site with accurate, complete, and updated Account information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your Account.
You may not:
(a) Select or use a Login Name of another person with the intent to impersonate that person;
(b) Use a name subject to the rights of any other person without authorization;
(c) Use a Login Name that the Site, in its sole discretion, deems inappropriate or offensive.
You shall notify This site of any known or suspected unauthorized use(s) of your Account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your password. You shall be responsible for maintaining the confidentiality of your Password.
Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your Account, at This site’ sole discretion, and you may be reported to appropriate law-enforcement agencies.
Users Disputes
You are solely responsible for your interactions with other users. We reserve the right, but have no obligation, to monitor disputes between you and other users.
User Submissions and Communications; Public Areas:
You acknowledge that you own, solely responsible or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity; and that you will indemnify This site or its affiliates for all claims resulting from content you supply.
If you make any submission to an area of the Site accessed or accessible by the public (“Public Area”) or if you submit any business information, idea, concept or invention to This site by email, you automatically represent and warrant that the owner of such content or intellectual property has expressly granted This site a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. We may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, you must not submit them to the Public Areas or to us by email. We try to answer every email in a timely manner, but are not always able to do so.
Some of the forums (individual bulletin boards and posts on the social network, for instance) on the Site are not moderated or reviewed. Accordingly, Users will be held directly and solely responsible for the content of messages that are posted. While not moderating the forums, the Site reviewer will periodically perform an administrative review for the purpose of deleting messages that are old, have received few responses, are off topic or irrelevant, serve as advertisements or seem otherwise inappropriate. We have full discretion to delete messages. Users are encouraged to read the specific forum rules displayed in each discussion forum first before participating in that forum.
This site reserves the right (but is not obligated) to do any or all of the following:
(a) Record the dialogue in public chat rooms.
(b) Examine an allegation that a communication(s) do(es) not conform to the terms of This section and determine in its sole discretion to remove or request the removal of the communication(s).
(c) Remove communications that are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms of Use.
(d) Terminate a Member~s access to any or all Public Areas and/or the Site upon any breach of these Terms of Use.
(e) Monitor, edit, or disclose any communication in the Public Areas.
(f) Edit or delete any communication(s) posted on the Site, regardless of whether such communication(s) violate these standards.
This site reserves the right to take any action it deems necessary to protect the personal safety of our guests or the public. We have no liability or responsibility to users of the Site or any other person or entity for performance or non-performance of the aforementioned activities.
Arbitration
Except as regarding any action seeking equitable relief, including without limitation for the purpose of protecting any This site confidential information and/or intellectual property rights, any controversy or claim arising out of or relating to these Terms of Use or This Site shall be settled by binding arbitration in accordance with the provisions, in effect at the time the proceedings begin, of the Commercial Arbitration Act. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be held in the province of British Columbia, India.
All information relating to or disclosed by any party in connection with the arbitration of any disputes hereunder shall be treated by the parties, their representatives, and the arbitrator as proprietary business information. Such information shall not be disclosed by any party or their respective representatives without the prior written authorization of the party furnishing such information. Such information shall not be disclosed by the arbitrator without the prior written authorization of all parties. Each party shall bear the burden of its own counsel fees incurred in connection with any arbitration proceedings.
Judgment upon the award returned by the arbitrator may be entered in any court having jurisdiction over the parties or their assets or application of enforcement, as the case may be. Any award by the arbitrator shall be the sole and exclusive remedy of the parties. The parties hereby waive all rights to judicial review of the arbitrator~s decision and any award contained therein.
Limitation of Liability
YOUR USE OF THE CONTENT IS AT YOUR OWN RISK. THIS SITE SPECIFICALLY DISCLAIMS ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO, USE OF OR RELIANCE ON THE CONTENT (EVEN IF THIS SITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR DELIVERY, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORISED ACCESS TO, ALTERATION OF, OR USE OF RECORDS, PROGRAMS OR FILES, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE WEBSITE OR VIRUSES, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE SITE OR THE CONTENT. THIS LIMITATION OF LIABILITY MAY BE DIFFERENT IN CONNECTION WITH SPECIFIC PRODUCTS AND SERVICES OFFERED BY THIS SITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Indemnity
You agree to defend, indemnify, and hold this site its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms of Use.
Return And Refund Policy
Note - For claim return and refund policy its necessary for
customer to visit Store with Order and Invoice, This process will not proceed
online.
•
RETURN, REFUND OR EXCHANGE
POLICY:
• The bharatopticals.in provides You a exchange
opportunity on your purchase through the website, in the event you are unhappy
you’re your purchase provided You meet with the following conditions:
•
(a) The request for exchange should be raised within
15 days of the delivery of the products from our Website/Store.
•
(c) The product should not have been any dirt or
scratches or tear or in short should not be rendered unsellable.
•
(d) You need to mention your order number, the date of
order.
•
(e) Ensure that the return package is appropriately
sealed and sent to the Company as any damage in transit will continue to be
your responsibility and this policy will cease to be applicable.
•
(f) The Company has a dedicated team which will check
the returned products and their decision of your request will be final to
accept or reject.
•
(h) To request for a return, refund or exchange,
please contact our customer care at +91-8085-8085-92(Call/Sms/Whatsapp) or mail
us at bharatopticals2020@gmail.com and we will get in touch with you.
•
15 days Replacement policy
•
Free policy
•
Replacement process can be done only once on an order.
•
Frame, lens or both will be replaced in 15 days
replacement policy.
•
If the price of the item to be replaced is equal to or
less than the old (the item being replaced) no other fee will be charged.
•
If the price of the item to be replaced is greater
than the old (the item being replaced) , a different amount will be charged.
•
Paid policy
• If the glasses don~t have any technical or mechanical
defect and still the customer wants to change them, in that case 40% of the total
amount of the product will be deducted and the rest of the amount will be
refunded or used for replacement. It will be necessary to return all the items
(frame, lenses, box, cloth, any other gift items and voucher etc) provided by
Bharat Opticals. If any goods cannot be returned due to any reason, then the
money for those goods will be deducted from the remaining amount (eg. for:- Box
= 100, Cloth = 20, Spray = 99)
• If the customer is unable to return any of the given items along with the product, then the money for those items will be deducted from the remaining amount.
• Note: -
• For Free frame/lenses/accessories replacement,
it is necessary to have a manufacturer defect or any technical defect in the
frame/lenses/accessories.
• For Paid frame/lenses/accessories replacement,
it is not necessary to have a manufacturer defect or any technical defect in
the frame/lenses/accessories, it can be done according to customers choice.
Lenses replacement
• Lenses will be replaced for the following reasons
• In case of non-receipt of glasses number as per the prescription
• In case of coating mismatch.
• In case of coating peel off.
• If any other technical or mechanical problem is found
• Note:- Scratches, Chip off or other handling defects
not covered in policy.
•
Repair policy
•
Bharat Opticals dedicated to our customers, We will
provide best possible services from our end.
•
We Provide 6 month hassle free repairing(
missing screw, loose frame correction, loose lenses correction, misaligned
frame correction and adaptation)
•
Note:- We will try our best to provide you excellent service, but we are not responsible for any damage during repairs.
• All return or replacement will be accepted within 15 days of delivery and 25 days of order date.
•
Handling defects (scratched, tilted,
exchanged parts or any second party action) will not be eligible for
return or replacement process.
Partial order (like frame only, lenses only or half pair
lenses only) will not be eligible for any return, replacement or warranty
process.
(Fallowing term for store pickup order not for online order)
Note:- Customer should take his order before one month of booked order, after 1 month we dis-mental that order and we will not responsible for particular booked ordered power, product or received amount. The timeline started from date of booking to 30 days of booking day.
Customer will not get any service like re-order, replace, return, cashback advance amount refund, store credit or any other kind of services regarding that particular order.
SignIn To Activate Store